Infrastructure Support

Network Engineering and Management Our Network Engineering practice includes services and skilled expertise to help in the design, installation, operation and maintenance of LAN and WAN environments for clients worldwide. We have proven expertise in voice, data, video, intranet/internet, and transport networks and technologies.

Our consultants will work with in-house teams or consult to provide LAN and WAN operations, management, engineering and support for all locations. With expertise from all areas of our covered industries, we give our clients all the benefits of leading-edge network technologies, tried and proven methodologies and global alliances to receive world-class network services. Our network management offering includes troubleshooting, proactive management and configuration management.

Help Desk Support As the IT needs and requirements of our clients have grown in sophistication, we have witnessed an increasing requirement for helpdesk support and management. It is critical that today’s corporations have access to a responsive and cost-effective helpdesk to support their end-users.

Our Help Desk Support practice work hand in hand with our clients to help automate existing help desk, install new ones or ultimately outsource the whole helpdesk function offshore through one of our overseas development centers.

We work with industry leading tools and technologies and help implement processes such as end-to-end problem management, root cause analysis, and end user customer satisfaction surveys. We aim to ensure that all client problems and requests are properly resolved the first time, eliminating repetitive calls.

Desktop Support
With the proliferation of software on the today’s desktop, it has become increasingly difficult to control the administration and management of desktops across the corporation. In particular, we provide expertise and support for software and Operating System upgrades to existing and new desktops, planning and deployment of large scale application rollouts and end user training and trouble shooting.

Our services include software administration and distribution for desktop and mobile PCs. We have standard processes and technology to manage changes, updates, patches, and service packs. We also have expertise in engineering configurations of desktop to centralize management of end user rollouts and configuration. We help with Antivirus processes and technologies, fault identification, fault notification and problem resolution.